Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gritandlacestudios@gmail.com. Please note that returns will need to be sent to the following address: 913 N Bardstown Rd, Mt. Washington KY 40047.

If your return is accepted, you will need to return mail the item to us or arrange drop off of the item for exchange or shop credit.

You can always contact us for any return question at gritandlacestudios@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items).  Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Or exchange the item for another style, size or color.  If there is a price difference we will apply a shop credit if the new item selected is less than the original.  If the new item is priced higher than the return you will pay the difference. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credit a shop credit in the amount of the item within 10 business days. If more than 15 business days have passed since we’ve approved your return, please contact us at gritandlacestudios@gmail.com.